Primary professional goal is to leverage my Supply Chain, Customer Relationship, Process Improvement management and technology experience in a management position that is focused on driving value to a company and its customers.
Professional Profile
Service Executive with extensive experience developing and implementing supply chain and contact center strategies that increase customer’s satisfaction, operational efficiency and decrease expenses. Leader with hands-on approach that is passionate about customer satisfaction, quality and attention to detail. Strong interpersonal, motivational and presentation skills with a history of team building through promoting culture of process improvement. Expertise includes:
• Inventory Planning and Procurement
• Warehousing & Distribution Management
• Staff Development & Mentoring
• Project Management
• Customer Relationship Management
• Analytical & Problem-solving
• Strategic and Vision Planning
• Process Improvement (Lean Thinking)
Professional Experience
Pioneer Electronics (USA) Inc., Long Beach, CA 1994 to 2009
Major consumer, industrial and OEM electronic products manufacturer with $ 1.0 B+ Sales
Vice President, Customer Service and Parts Operations Division
Directed the Supply Chain Operations, Customer Call Center, Professional Loudspeaker Product sales & marketing, and Other Electronic Manufacturer (Automotive) business support.
• Achieved number 1 industry rating on immediate supply of service & accessory parts to both end users and business customers over past 5 years through development of unique inventory planning methods for B2B and B2C customers.
• Created and implemented online e-commerce business tools for service & accessories parts sales and advance exchange programs, achieving improved customer satisfaction, operational efficiency and increased after tax profitability of sales business to 10%+..
• Achieved Call Center top 3 industries rating on customer satisfaction through collecting and analyzing customer experience information leading to reorganizing operation to product specific support such as Flat Panel Displays
• Revised inventory forecasting system to plan re-stocking levels based upon supplier on-time performance that reduced on-hand and in-transit inventory levels by 5% per year.
• Implemented “Lean Thinking†Gemba Kaizen culture within the organization and was awarded “Green Belt†status as trainer of continuous process improvement.
Pioneer Electronics (USA) Inc. Long Beach, CA 1984 to 1994
Division Manager, National Parts Sales and Marketing
Oversaw materials planning and purchasing, inventory management and warehouse operations for service & accessory parts and Other Electronic Manufacturer (Automotive) products. Appointed to lead Professional Loudspeaker Product sales & marketing operations.
• Expanded service and accessory parts sales to Latin and South American markets to support growing markets.
• Increased professional speaker sales by 30%+ through development to new international markets.
• Established 2nd inventory distribution warehouse to improve immediate service & accessory parts supply rate to over 93% and support expansion of OEM (Automobile) advance exchange program for in-vehicle electronic products.
• Project team leader on new enterprise resources planning software implementation..
Pioneer Electronics (USA) Inc. 1979 to 1984
Senior Manager, Service Parts and Accessory Sales
Managed Service Parts & Accessory sales and marketing operations within North America.
• Created multiple “logical†inventory warehouse locations that improved inventory forecasting and procurement activities, increased immediate supply rate to over 90% and reduced overall inventory scrap obsolescence.
• Developed local procurement of printed materials and common electronic parts that achieved 20%+ cost savings over procurement from overseas suppliers.
Education
El Camino Jr. College
Majors: Electronics; Business Management
Awards
QS9000 Quality Auditor
Green Belt “Gemba Kaizenâ€
MBNQA Internal Assessor
CAPE Silver Award category team leader
Job / Technical Skills
P & L management; Annual Business / Budget planning, Fiscal and Mid-term (3 year)
Inventory management and accounting
Management by objectives (Balanced Scorecard); Malcolm Baldrige self assessment
“Kaizen†continuous process improvement (“Green Belt†status) utilizing Plan-Do-Check-Act, 5S, Visual management
Computer Applications: MS Windows, Office, Word, Excel, Power Point, Outlook, Project, Visio, ERP systems Cambar, A+
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